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FAQ
You can email us at inquire@enchantyoursenses.com
Due to current circumstances deliveries may take longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
We are always working to improve the Enchant Your Senses experience. Please take our 5 minute Customer Service Survey to let us know how we can do better!
COVID-19 Like many retailers, we have pivoted quickly to the impacts of COVID-19, keeping up-to-date with ongoing government advice, as well as, independent health and safety experts to put measures in place to ensure the safety and wellbeing of our staff and customers. We will continue to monitor the situation, doing our best to make the right decisions for our teams and our communities.
If you are searching for a product and you cannot find it on our marketplace, it may have been discontinued. The reason we discontinue products is to move out slow sellers to make room for new products.
Keep your eye out though, as sometimes products are bought back by popular demand or for special occasions!
Unfortunately, we sometimes run out of stock of certain products when they are popular. We would be happy to contact you as soon as the item is available. Simply send an email to inquire@enchantyoursenses.com. We will send you an email when that product becomes available again.
Shipping costs will appear on the order summary based on total purchase weight. Ground delivery is usually 6-9 business days.
Please contact us if your shipping costs is over $30 or if the order is over $250 (before tax) for additional assistance.
We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise within 30 days of the date of purchase. Please refer to the to our Return and Exchange Policy for more information.
No. Please refer to the to our Return and Exchange Policy for more information.
Once your returned goods are received by us, our point of sales refund time frame usually takes 2-7 business days to process the refund and send the credit to your card issuing bank. Once that is complete, it can take another 2-7 business days (depending on your bank’s processing speed) for the refund to appear in your account, however, this can take up to 14 days.
Shipping costs will appear on the order summary based on total purchase weight. Ground delivery is usually 6-9 business days.
Please contact us if your shipping costs is over $30 or if the order is over $250 (before tax) for additional assistance.
We may have different promotions at different times including free shipping. Please subscribe to our newsletter to receive notification on relevant news about our products and promotions that you can redeem online.
Changes to your order can be made by you at any point while placing your order. Once you have confirmed your order and made payment, unfortunately no changes to your order can be made. Please send an email to inquire@enchantyoursenses.com or chat (see operation hours) as soon as you have made the order to see what our team can do to assist you with this.
Please send an email to inquire@enchantyoursenses.com or chat (see operation hours) as soon as you have made the order to see what our team can do to assist you with this.
Before order has been placed - when you are on ‘Order Summary’ and click on ‘Checkout’ you have the ability to add your delivery address.
After order has been placed - once an order has been placed, providing it has not been picked for dispatch, send an email to inquire@enchantyoursenses.com or chat (see operation hours) to see what our team can do to assist you with this. We cannot guarantee that we can change the delivery address (we will do our best) so please take extra care when selecting your delivery address.
Once an order has been confirmed and payment processed successfully, please send an email to inquire@enchantyoursenses.com or chat (see operation hours) as soon as you have made the order to see what our team can do to assist you with this.
Please note, we cannot guarantee that we can cancel your order, so please make sure you check it carefully before confirming.
If you have tried to place the same order more than once, you may have placed more than one order. Please check whether you have received more than one order confirmation email or if you have an account, you can also check the status of your order(s) by visiting ‘My Orders’ once you have logged into your account.
If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use. For example, you may have to spend a certain amount to qualify for a discount. Please note, shipping costs are not included in any spend requirement for a promotion.
If you continue to face issues, please send an email to inquire@enchantyoursenses.com or chat (see operation hours).
If you forgot to add your discount code to your order and it was eligible for discount, please send an email to inquire@enchantyoursenses.com or chat (see operation hours).
Please sent a email to Inquire@enchantyoursenses.com and we will delete your account once verifying it with you.
If you have forgot your password or would like to change it, select the “Forgot password” link below the login area.
It will ask you to enter your email.
Few minutes after, you will receive an email to create a new password. Select the link within this email.
Then create your new password and login with your new password.
Select your account icon and go to “Profile”. You can edit your name by selecting “Edit” to change your username.
If you would like to update any other information, select “My Account”. You will be able to change your name, email, your address and the phone number that is on your account. Please make sure to select “Update Info” button or your information will not save after changes.