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Return and Exchange Policy


When you receive your online purchase, you will also receive a small receipt or packing slip in the package with the product(s) you ordered.  Please keep this document, as it will be required for both online and at kiosk returns and exchanges.


Returned product(s) must be new, unopened items in the original packaging and include any manuals and accessories in saleable condition.  We reserve the right to limit returns to unopened or defective products.  Defective product(s) will be replaced with a like item, upon return.  Terms and conditions of manufacturer's warranty apply to defective product(s) after 30 days.


We do not accept returns of:


  • Any product(s) returned more than 30 days from the date on the packing slip.

  • Any product(s) that has been opened (taken out of its plastic wrap).

  • Any product(s) not in its original condition.

  • Any product(s) that is damaged, played, or is missing parts.

  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.


Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.


To return products purchased Online:



To return or exchange an item to Enchant Your Senses, please contact for return instructions.


At Kiosk:

Items may be returned by taking them to an Enchant Your Senses kiosk location in Canada.  Items returned to an Enchant Your Senses kiosk location must be accompanied by the original packing slip.  Store return policies may vary and are subject to manager approval.


Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.


Still have Questions?


Please contact

Rules for Returns
Purchases Online
Purchases at a Kiosk
Any Further Questions
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